Every product sold by Brother & Sisters is backed by a 100% satisfaction guarantee. That is, if your ring does not fit, you can completely exchange it for the correct size. If you are not completely satisfied with your purchase, we will gladly accept it back.
30 DAY RETURN POLICY
We want you to have the best experience possible, which is why we offer a 30-day hassle-free return policy from the time you receive your original order.
30 DAY EXCHANGE POLICY
Have you ordered the wrong size or want to change the style? That is not a problem! You have 30 days after receiving your original order to exchange your ring.
Our products all come with a Lifetime Warranty. If you have any problems with your items, you can submit a claim to have them repaired or replaced.
*Please keep in mind that rings returned for returns or exchanges that are not in new condition may incur a 50% re-stocking fee.
Due to the customized nature of personalized items, we cannot offer returns. Your personalized jewelry is designed just for you! However, if there is a defect with your order we will replace it at no additional cost.
Of course, we strive for 100% customer satisfaction so if you are unhappy with a personalized item order we ask that you reach out to our customer service team (firstname.lastname@example.org) and we will work with you to make things right.
*Please note that once you order a personalized item we begin working on it right away so we cannot accept cancellations of personalized orders.